INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, the product you receive will be the same as shown in the picture. However, please keep in mind that slight variations in color or texture may occur due to factors such as lighting, screen settings, or manufacturing updates. We strive to ensure that all product images accurately represent what you will receive. If you have any concerns or specific questions about the product, feel free to reach out to us before placing your order.

What measures do you take to ensure my package arrives without damage?

Your order is carefully packaged using protective materials to ensure it arrives safely without any damage. We use sturdy boxes, bubble wrap, and cushioning to protect fragile items during transit. Additionally, we work with reliable shipping partners to handle your package with care. If you have any concerns about shipping safety or would like to request extra protection, please feel free to contact us.

How can I track the status of my shipment?

Once your order is shipped, you will receive a tracking number sent to your registered email address or account. You can use this tracking number to check the status of your package on the carrier's official website. Additionally, you can also track your shipment from the 'My Orders' section on our website. If you need further assistance, feel free to contact us.

How do I maintain and clean my marble sink?

To maintain and clean your marble sink, follow these steps:

  1. Regular Cleaning: Use a soft cloth or sponge with warm water and a mild, pH-neutral cleaner. Avoid harsh chemicals, as they can damage the surface.
  2. Avoid Abrasives: Do not use abrasive scrubbers or sponges that may scratch the marble.
  3. Wipe Spills Immediately: Marble is porous, so wipe up any spills (especially acidic substances like citrus, wine, or vinegar) immediately to prevent staining.
  4. Use a Sealer: Apply a marble sealer every 6 to 12 months to protect against water and stains.
  5. Dry After Use: After each use, dry the sink with a soft towel to prevent water spots and maintain its shine.
  6. Remove Stains Gently: For stubborn stains, mix baking soda and water to form a paste. Apply it to the stain, let it sit for a few hours, then gently scrub with a soft cloth.
  7. Avoid High Heat: Do not place hot pots or pans directly on the marble, as it can cause discoloration or damage.

By following these steps, your marble sink will stay beautiful and in great condition for years.

What is the expected lifespan of a marble sink?

The expected lifespan of a marble sink can vary depending on factors such as maintenance, usage, and the quality of the marble. However, with proper care and maintenance, a marble sink can last decades. Marble is a durable natural stone, and if it's properly sealed and maintained, it can withstand daily use without significant wear.

Regular cleaning, avoiding harsh chemicals, and ensuring that the sink is protected from scratches, stains, and high heat will help extend its lifespan. While marble is resistant, it's also porous, so proper sealing and immediate cleanup of spills will keep it in optimal condition.

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